I am staying here for 5 days on business and from the moment I walked in I was impressed. Stephanie, at the front desk was basically the reason I'll be back. She was so informative about the hotel features and what my business was offering during my stay, which helped tremendously concerning I had no idea. Stephanie was extremely genuine which is something I expect from quality customer service. I really appreciated that. Hotel was clean and comfortable. Looking forward to the rest of my stay.
Everything was wonderful. The room was clean and the bed was comfortable. Thought the breakfast buffet wasn't worth the price so we went some place else.
My overall theme would be.... Not very friendly. Didn't feel I was greeted warmly. My diamond status was not acknowledged. When I called to ask about late check-out ... Perhaps the desk woman was stressed but her response was snippy. Marriott guarantees late check out. The premium wifi was painfully slow. Not going back.
The people working there were very nice and helpful. The hotel itself was moderately clean. Had to call room service as soon as we arrived because our bathroom floor wasn't clean. They were very quick to send someone to clean it and were very apologetic. The toilet was not working correctly but my son was able to adjust a gasket and fix it.
The Hilton was a very enjoyable experience. The location was great close to Phoenixville and King of Prussia. The rooms were spacious and nice.
Hilton Garden Inn Valley Forge Oaks is a US Lodging based in Phoenixville, Pennsylvania. Hilton Garden Inn Valley Forge Oaks is located at 500 Cresson Blvd, Phoenixville, PA 19460, USA.
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