K Bryant
So I just got an email asking me to review my experience with PODS. I used PODS to move over a year ago and was very happy with that. One of the easiest moves I have ever had. I was able to have the POD dropped off, I was able to take my time loading it and then they picked it up and delivered it to my new place. But now I am moving again and I wanted to use PODS but found out they do NOT move to the area I am moving to. Thus I am only giving them 4 stars instead of 5
If you are looking for a company that is actually customer-focused, this is NOT the company you want to use. I’ve never had a moving company make a promise on something they had no intention of following through. If you have absolutely nothing to do with your life for 2 weeks straight other than wait for a moving truck, use them. However, if you are looking for a moving company who is accountable to a schedule/appointment you’ve set with them, look elsewhere. This fiasco has also ended up costing us money with having to change MY travel plans to accommodate THEM.
We rented a POD December 2014 to get ready to down size to a new home, which we did June 2015. This worked out really great because we could take our time loading the POD and leave it sitting on our driveway as a short team storage area and then have it moved to our new home and take our time unloading. We really liked the way it all worked out.
If I could give 0 stars I would. PODS driver told us he needs 20 ft clearance to deliver the third container. There's 21ft, plus he can slide up the others. He refuses. He told our carpet cleaners he was happy to get 2 hrs off today. Management says they trust their driver, we trust a tape measure.
My husband and I have had a very positive experience with PODS from start to finish. We recently moved 2 pods of household goods from Phila to Houston and were very pleased with the service we received. In addition to moving our household via PODS, we also used PODS storage facilities for several months on both ends of our move. Customer service, both national and at these local facilities, was great—efficient, friendly and accommodating. The entire move went very smoothly and all of our items arrived intact. Scheduling, transporting and delivery of our pods went without a hitch and both the local storage facility in Phoenixville, PA and the one in Humble, TX made our pods accessible whenever we needed during their hours of operation. The Humble location even delivered one of our pods and picked it up again within hours of delivering it even though we had not originally scheduled same day pickup. (There is an extra fee for this service.) I would definitely use PODS again.
Reading, PA
To top it off, we have movers scheduled for tomorrow and all our heavy furniture is in the PODS they refuse to bring us. Moving from NJ was fabulous, this center in PA has been awful. We'll never use them again.
Pods Moving Storage is a US Moving Company based in Phoenixville, Pennsylvania. Pods Moving Storage is located at 125 Green Tree Rd, Phoenixville, PA 19460, USA.
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